Delivery & Returns

Delivery Prices

Standard UK Delivery (one of these options will be selected automatically depending on what you have ordered). Please note that all orders placed after 1pm on Fridays will be despatched on the following Monday (or Tuesday if the Monday is a bank holiday).

 

 

STANDARD DELIVERY PRICE DELIVERY TIME
Spend £30 or more FREE Allow up to 10 days
Spend less than £30 £2.99 Up to 7 days (Standard UK)
Greetings Cards only 99p Up to 7 days (Standard UK)
Spend less than £30 £4.99 Up to 3 days (Express UK)
Greetings Cards only £1.99 Up to 3 days (Express UK)

 

Delivery Estimates

The majority of orders are despatched within 24 hours (Mon-Fri only) – the above table is a guide only, most orders are delivered quicker.

Please contact us if you would like to have your order sent overseas. We will be adding express and international services in due course.

Returns, Replacements and Refunds

No Quibble Guarantee

If you change your mind or decide that you don’t like the product you’ve received, please contact us as within 7 days to let us know. You can return items to us, unused and in its original condition including any outer packaging,  and we will be happy to offer you a full refund (excluding any original delivery charges). Please ensure that you use sufficient packaging to return items to us to avoid them being damaged in transit.

Missing and Damaged Items

You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help.

If your order has not arrived within 5 working days of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement.

Please note that replacements are subject to stock availability. Many pre-owned items are one-offs and cannot be replaced.