Delivery & Returns

WE’RE DESPATCHING ONCE A WEEK CURRENTLY (MARCH 2020 UNTIL FURTHER NOTICE)

Delivery Prices

Standard UK Delivery (one of these options will be selected automatically depending on what you have ordered – prices can currently only be calculated based on order amount).

STANDARD DELIVERY PRICE DELIVERY TIME
Spend up to £1.99 £0.95 2-5 days (Standard UK)
Spend £2 to £9.99 £3.95 2-5 days (Standard UK)
Spend £10 to £19.99 £4.95 2-5 days (Standard UK)
Spend £20 to £49.99 £5.95 2-5 days (Standard UK)
Spend £50+ £7.95 2-5 days (Standard UK)

Delivery Estimates

Please allow up to 14 days for delivery due to reduced operating hours and postal delays.

Returns, Replacements and Refunds

No Quibble Guarantee

If you change your mind or decide that you don’t like the product you’ve received, please contact us as within 7 days to let us know. You can return items to us, unused and in its original condition including any outer packaging,  and we will be happy to offer you a full refund (excluding any original delivery charges). Please ensure that you use sufficient packaging to return items to us to avoid them being damaged in transit.

Missing and Damaged Items

You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help.

If your order has not arrived within 5 working days of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement.

Please note that replacements are subject to stock availability. Many pre-owned items are one-offs and cannot be replaced.